FAQ's
Q. What is Knowledge Process Outsourcing?
Knowledge Process Outsourcing (KPO) involves outsourcing core, information-related business activities to external experts. These activities often require specialized knowledge and advanced analytical skills. KPO is different from Business Process Outsourcing (BPO) in that it focuses on high-level tasks such as research and development, financial analysis, legal services, and data interpretation
Q. What are the benefits of outsourcing?
Cost Savings Reduce operational costs by paying only for needed services.
Access to Expertise Tap into specialized skills and global talent.
Increased Efficiency Focus on core activities, boosting productivity.
Scalability Easily scale operations up or down based on demand.
Time Savings Free up time for strategic and client-facing tasks.
Enhanced Quality Benefit from higher quality work from specialized providers.
Risk Management Ensure compliance and reduce errors.
24/7 Operations Offer round-the-clock services with teams in different time zones.
Focus on Core Competencies Concentrate on primary areas of expertise.
Innovation and Growth Access new technologies and drive business growth.
Q. What services do you offer?
We provide a wide range of outsourcing solutions for SMEs/single advisers in Mortgage, Insurance, Kiwisaver, Accountancy, Immigration and Real Estate industries.
Q. How do you handle confidentiality?
We have strict confidentiality agreements and protocols in place to ensure that all client information remains private and secure. We are happy to provide a privacy declaration to the client as well.
Q. Is there a Lock in period for clients?
We do not have any lock in contracts. On the contrary, we believe in providing exceptional service so that clients WANT to work with us. Our partnership renews month to month.
Q. How do you handle quality control?
We have robust quality control processes in place, including regular audits, performance reviews, and client feedback mechanisms to ensure high standards.
Q. Can you customize services to fit our needs?
Yes, we offer tailored solutions to meet the specific requirements of each client, ensuring that our services align with your business goals.
Q. What are your working hours?
We offer flexible working hours with options for a 30-hour or 40-hour work week to accommodate your needs.
Our staff primarily operates as per the holiday calendar of the host nation where the client is based. A local holiday calendar will be shared and reminders will be sent in advance to ensure minimum disruption to the workflow.
Q. What is your pricing structure?
Our pricing is flexible and depends on the scope and complexity of the services required. We offer competitive rates and transparent billing.
Q. How do you manage communication with clients?
We maintain open and regular communication through various channels, including email, phone, and video conferencing, to keep you updated on progress.
Q. What is the process for getting started?
To get started, simply contact us for a consultation. We will discuss your needs, provide a proposal, and outline the next steps for onboarding.