Mortgage
Mortgage Solutions
In the dynamic and highly competitive mortgage industry, brokers are continually seeking ways to enhance their service offerings, streamline operations, and maintain a competitive edge. Outsourcing mortgage services presents a strategic advantage for brokers, allowing them to access specialized expertise, advanced technology, and scalable resources.
By partnering with KnowledgeWrx, mortgage brokers can efficiently manage their workload, ensure compliance with regulatory standards, and focus on building strong client relationships. Outsourcing not only reduces operational costs but also enhances overall productivity and customer satisfaction, driving business growth and success!
Services offered
Adviser support
We can assist with all administrative tasks related to a mortgage application, from pre-submission to settlement. Services include:
Documentation: data collection and verification, completion of application forms and disclosures.
Loan conditions: follow up with customers to provide evidence of loan approval conditions, such as Registered Valuations, financial conditions, debt consolidation etc.
Handover forms: loan structure and bank handover forms
Post settlement: customer emails, reviews and feedback.
Loan Writing
A specialist loan writer plays a crucial role in supporting a mortgage adviser. Key tasks performed:
Document review: thoroughly examining loan documents to ensure accuracy, completeness and compliance with legal and financial standards.
Financial analysis: assessing financial statements and data to evaluate an applicant's creditworthiness and ability to repay the loan.
Research: verification of customer information through online tools and websites.
Loan application: write up diary notes/loan proposal and prepare bank calculators to assess serviceability.
CRM: data entry into online application tools/CRM.
Notes: document all interactions with customers on behalf of the adviser for record keeping and compliance.
Rate rollovers/Retention support
A proactive support person plays a vital role in managing the existing client base for a mortgage adviser, ensuring customer satisfaction and retention. Responsibilities include:
Loan review: manage and track rate rollovers coming up for renewal as per their expiry date.
Communication: regular communication with multiple stakeholders throughout the process: updating customers and seeking their authority for rates/break cost requests, follow up with banks to provide timely interest rate offers, setup customer meeting/call with adviser to finalise loan structure.
Documentation: customer confirmation of loan structure discussed with the adviser, bank handover/maintenance forms.
CRM: data refresh and update loan structure after completion of rollovers, capture notes.